How long do I have to request a return?
You can request a return within 14 days from the delivery date of your order. We ask that you contact us before shipping the product so we can provide you with the correct procedure.
Returns
Returns and
Refunds
We want every Echo purchase to be simple, clear, and worry-free. If something doesn't go as planned, here you'll find all the information you need to request a return.
Conditions for returns
To be accepted, the product must be returned in the same condition in which it was received.
- It must not have been used or worn;
- It must not show signs of wear, damage, or alterations;
- It must be returned with its original packaging;
- It must be carefully packaged to avoid damage during transport.
How to request a return
To initiate a request, contact us via the "contact us" section of the website or email us at "hello@echojwls.com".
In your message, please include:
- Order number;
- Name and surname used for the purchase;
- Product you wish to return;
- Reason for the request.
Once we receive your request, we will send you instructions on how to proceed with the return shipment.
Shipping costs
Return shipping costs are the responsibility of the customer, unless the product received is defective or there was an error in order preparation on our part.
Shipping costs incurred at the time of purchase are non-refundable.
Refunds
After receiving the return, we will check that the product meets the specified conditions. If the return is approved, the refund will be issued to the same payment method used for the purchase.
Credit times may vary depending on the banking circuit or payment provider.
Damaged or incorrect products
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible. If possible, please attach a photo of the product and its packaging.
We will assess the situation and do our best to find a quick solution.
